Big Lou's Pizzasimilar businesses >
2048 S Ww White Rd
San Antonio, TX 78222
Fax: 210-333-5224
(42 Ratings)
When Big Lou's Pizza moved to a larger location in December 2004, some thought its larger dining area and bigger kitchen would create significantly shorter wait times for its customers. However, when you consistently serve up what some pizza lovers consider to be among the city's best pizza, mouth-watering anticipation is often part of the dining experience. Weekend customers of Big Lou's at times wait a couple of hours for one of its popular pies. Of course, Big Lou's regulars find ways around thls. Ordering ahead by phone is one of them. For large parties, Big Lou's offers a mammoth 37'' pie. Because the average exterior doorway width is only 36 inches, this menu item presents a problem. (Can you say "dine-in only," boys and girls?) There are also pizza wraps and a limited selection of pasta that includes lasagna. Its friendly atmosphere is very much part of the Big Lou's experience. Inside you'll find the warmth of wood paneling, quirky artwork and flat screen TV monitors on the walls. The restaurant's owners often acknowledge regular guests by name and are not above stepping out of the kitchen to chat up the hungry masses. You can finish off your meal with a refreshing margarita, beer or mixed drink.
Categories: Restaurants, Pizza, Restaurants-Pizza
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42 Ratings and Reviews
Good Pizza? Yes - Woth it? Absolutely not!
FireLikeWind - 10/04/2009The pizza, while good, isn't worth putting up with the rude staff and owner.
You have to place your order before they will put you on the list for a table, but donât expect your drinks until you get to the table. If you want a drink, go to the bar, but I warn you, it isnât service with a smile. We go to the bar and the bartender immediately tells us we can't have a 14 and 7 year old in the bar area while we ordered our drinks - we had to send them to the other room. The whole while, he allows a boy of maybe 11 to stand there for more than an hour. After about 45 minutes we get a table and soon after, the pizza arrives at our table. The pizza was good but they were skimpy on the mushrooms. There is no wait staff to speak of in that there are no waiters. Everything is ordered and paid for ahead of time. They have runners who bring the pizza to the table and show up twice - the first time to ask if you need a refill on your drink and the second to ask if you have any problems. Yes - not â âIs there anything else you need? â But, "Do you have any problems?" Our answer was no, everything was fine. During this exchange, we notice that the owner was blatantly standing behind the girl with two people waiting to clear our table. We were there to celebrate a birthday and were in the middle of opening cards and sharing conversation, while the birthday boy continued to eat. Well I guess they didn't like our answer because "Lou" then positioned himself in the other room and essentially stared us down for the next 10 to 15 minutes until we finally left. As we left, my husband took Louâs hand and said we won't be back.
If you are in for a novelty experience - go to Big Lou's - if you want a good family experience and good pizza - go to your nearest Double Dave's and order the thin crust where the staff is always nice and you have some games to entertain the kids to boot.Comments(0)|Add CommentRUDE RUDE RUDE
IOSecondsT00Late - 09/04/2009Awful food and TERRIBLE service.
Never to return.Thanks
Fsteeler58 - 08/20/2009After reading these reveiws I have decided NOT to visit Lou's, I 'm flying from California to visit some family in Round Rock and also visit the Alamo and couldnt come up with a place to eat, so now after reading how rude the staff are at Lou's I have decided to eat Puffy Tacos!
What a Terrible Attitude!
Gmcarla - 08/08/2009I watched a segment today on TV about your restaurant. I came online to see your site because your pizzas looked so impressive. I cannot believe how hateful that message sounded to the lady who found a hair. Even if she did it herself--do you think the tone of your response sounded good to those of us who don't know any of you??!! Maybe you feel you have enough business and don't need or want any new customers. If that's the case--you have acomplished your task. Then reading the email from the guy who couldn't even get the cashier to crack a smile AND they were told to leave after being in the restaurant an hour and a half--hmmm. Sounds like the owners, the management, the hired help (or family if it's a family run place) need some classes in customer satisfaction and people skills...most especially this pizza maker who answers the web complaints with such nasty responses. Not good business to be so hateful to people.
GOOD FOOD HORRIBLE MANNERS
BRBARRY6395 - 06/26/2009THE FOOD IS GOOD. BUT I MUST SAY WE WERE TOLD TO LEAVE BECAUSE WE HAD BEEN THERE TOO LONG....WE HAD BEEN THERE FOR 1 HOUR AND 25 MINUTES (NOT TO MENTION WAITING FOR 20 MINUTES JUST TO GET A DRINK, BUT I DIDN'T COMPLAIN) STILL WE WERE TOLD WE WERE THERE FOR 3 HOURS AND OBVIOUSLY THE "PERSON" HAD THE WRONG TIME!!!!! WE EVEN SHOWED HER OUR RECEIPT AT WHAT TIME WE PLACED THE ORDER. IT'S REALLY SAD THAT A PLACE LIKE THIS CAN HAVE SUCH UNPROFESSIONAL STAFF! THE "GIRL" AT THE FRONT COUNTER COULDN'T EVEN CRACK A SMILE, EVEN AS HARD AS I TRIED TO BE NICE! THAT REALLY STINKS! I HAVE A HARD TIME GIVING MY HARD EARNED MONEY TO PEOPLE WHO ARE GROUCHY! IT WAS A LONG WEEK AND WE "ALL" WORK HARD, SO WHY BE SO RUDE??????? HORRIBLE, HORRIBLE, HORRIBLE EXPERIENCE!!!!! SORRY YOU GUYS CAN'T BE HAPPY WITH SUCH A BUSY PLACE, YOU SHOULD BE ASHAMED!!!