Rude Staff - Bad Experience

   OCMLE27 - 12/05/2008

The restaurant itself was charming, but I was treated very poorly.

I walked into an open door 7 minutes before they were open. I was told they didn't officially open until 11:00 & I said that was no problem. To which I was told to wait outside, because "the lady was going to come & mop."

So, I waited right outside the door for 7 minutes. No one mopped.

I walked back inside the restaurant at 11:00 & asked for a table for 2. I was asked if my whole party was here yet. When I said no, that she would be there any minute, I was told they could seat me when my whole party arrived. I scanned the room to see a dozen empty tables & asked, "Because you are so busy?" To which I was told, "That is our policy."

So, I waited 3 minutes & my other party arrived. We were then seated at a table for 2 in a room full of otherwise empty tables.

I understand policies, but that was ridiculous. I won't be back & will be writing this very review on every restaurant review site I can find.

I LOVE THE SALAD

   MalinaGonzalez - 08/28/2008

I LOVE THE PLACE, AND I KNOW THE PEOPLE WHO WORKS THERE
ARE REALLY GOOD. THE WINES, PIZZA YUMMI

Poor Service

   Phoenixpartyof3 - 07/02/2008

The pizza was fair but the attitude of the employees was the worst,if you want to eat there you do it their way,the word customer has been left out of their training. They should all go to Oreganos for their customer service training.

Bad Experience

   KATHOM726 - 07/02/2008

My partner and I eat out everyday. This restaurant is NOT on our go back to list. Pizza is ok, but you must order the selection they have designed ,no make up of your own toppings. But that is only to be expected; We were with another couple. and like to take care of ourselves...We ask the server if we could have two checks, One for each couple. She was quite clear, "no seperate checks" They agreed, to put two amounts on seperate cards. but refused to add the tax for us. Fiinally they did but with the notice they would NEVER do it again. We quietly let the manager know as we left that we would not return. His comment"fine, we don't need your business"! We are not difficult people and normally well received by the restaurants we frequent. We are also normally well over 20% tippers! I am in the type of business that I can reach many people coming into Phoenix and I will let them know that customer service is horrible. Also tacky paper napkins and served a 14.00 dollar salad with dry bread and no butter,or olive oil mix for it.ONE THING THEY HAVE PERFECTED IS ARROGANCE.

Trendy but Comfortable!

   TTHOMYGIRL - 06/17/2008

I went in on a busy, busy, early evening and the place was jumping. I barely got a spot at the corner of the bar. GREAT WINE LIST! The appetizers I had were really tasty. The Capriscicoso Pizza was just DIVINE! I couldn't have eaten another bite. (Well, maybe Dessert.) But I wanted to! I'd like to go again when they are not so busy to taste some other items on the menu, but met a few people while I was there who said they had returned to CIBO many times. My only complaint was that they did not have coffee, latte, or expresso! I can't wait to go again.